Djaya, Yansor (2011) Pengaruh Variabel Kontekstual Readiness for Change, Total Quality Management Practice, Komitmen Mutu, Mutu Produk terhadap Kinerja (Studi Perusahaan Tercatat pada Bursa Efek Indonesia). Doctor thesis, Universitas Brawijaya.
Abstract
Penelitian ini bertujuan mengembangkan dan menguji konsistensi hubungan variabel kontekstual readiness for change dalam menganalisis pengaruh Total Quality Management (TQM) practice terhadap kinerja dengan obyek penelitian perusahaan tercatat pada Bursa Efek Indonesia. Kerangka konseptual penelitian menggunakan pendekatan proses implementasi TQM dalam konteks business process change . Pengumpulan data menggunakan metode survei dengan mengirimkan 748 kuesioner kepada manajer senior meliputi manajer mutu, manajer sumberdaya manusia, manajer produksi, manajer pabrik, manajer pembelian, dan manajer cabang/wilayah dari 393 perusahaan yang tercatat pada Bursa Efek Indonesia berdasarkan data Indonesia Capital Market Directory tahun 2008. Metode analisis menggunakan Structural Equation Model (SEM) dengan perusahaan sebagai unit analisis. Terdapat 108 data yang dianalisis. Hasil penelitian menunjukkan bahwa terdapat dua jalur utama proses hubungan readiness for change dengan kinerja, yaitu (1) readiness for change -->TQM practice -->mutu produk/jasa-->kinerja dan (2) readiness for change -->TQM practice -->komitmen mutu-->mutu produk/jasa-->kinerja. Total nilai koefisien jalur pertama lebih besar dibandingkan jalur kedua yang menunjukkan bahwa implementasi TQM practice yang efektif harus didukung dengan readiness for change anggota organisasi yang tinggi untuk menghasilkan quality outcome dalam bentuk mutu produk/jasa yang tinggi sehingga meningkatkan kinerja. Kontribusi teoretik hasil penelitian ini terhadap teori manajemen mutu adalah memerkuat bahwa readiness for change merupakan variabel kontekstual yang harus dipertimbangkan dalam proses implementasi TQM practice yang efektif yang selama ini sangat jarang dilakukan. Implikasi manajerial hasil penelitian ini menekankan bahwa manajer-manajer perusahaan harus memberikan waktu untuk menilai tingkat readiness for TQM sebelum mengimplementasikan TQM practice untuk memeroleh manfaat yang optimal dan berkelanjutan. Keterbatasan penelitian ini adalah temuan hasil penelitian hanya dapat digeneralisir dalam konteks perusahaan-perusahaan terbuka (tbk), sehingga penelitian selanjutnya dapat mengembangkan diluar konteks perusahaan-perusahaan tbk.
English Abstract
This research was aimed at developing and examining a consistent relationship between the contextual variable of readiness for change and Total Quality Management (TQM) practice to analyze the effect of TQM practice on the performance of listed companies at Indonesia Stock Exchange. The conceptual framework of this study was TQM implementation prosess approach in the context of business process change. Questionnaires were sent to 748 senior managers, including quality, human resources, production, plant, purchase and branch/region managers in 393 listed companies at Indonesia Stock Exchange based on Indonesia Capital Market Directory of 2008. Structural Equation Model (SEM) was used to analyzed the data, in which the companies were treated as units of analysis. There were 108 data available for the analysis. The analysis results indicate that there were two main paths of the relationship between the companies` process of readiness for change and performance. They were (1) readiness for change → TQM practice → product/service quality → performance, and (2) readiness for change → TQM practice → quality commitment → product quality → performance. The total coefficient value of the first path was greater than the second, indicating that effective implementation of TQM practice must be supported by high readiness for change of the company employees to ensure the outcome quality in terms of high quality product and thus improve the company`s performance. These findings support the theory of quality management which proposes that readiness for change is a significant contextual variable, which companies rarely consider, in implementing TQM practice effectively. This research has managerial implications, suggesting that managers spend time to assess the readiness for TQM before implementing TQM practice in order to gain optimal and sustained benefits of the practice. These research findings, however, were generalized within the context of public companies only. Therefore, similar inquiry on unlisted companies is recommended for future research.
| Item Type: | Thesis (Doctor) |
|---|---|
| Identification Number: | DES/658.406/DJA/p/061102525 |
| Subjects: | 600 Technology (Applied sciences) > 658 General management > 658.4 Executive management |
| Divisions: | S2/S3 > Doktor Kimia, Fakultas MIPA |
| Depositing User: | Endro Setyobudi |
| Date Deposited: | 20 Sep 2011 14:28 |
| Last Modified: | 20 Sep 2011 14:28 |
| URI: | http://repository.ub.ac.id/id/eprint/161227 |
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