Alim, AhmadSyahirul (2014) Evaluasi Kinerja Stasiun Kereta Api Malang Kota Baru Berdasarkan SPM K.A. dan IPA,. Sarjana thesis, Universitas Brawijaya.
Abstract
Kinerja stasiun yang optimal berdampak pada tingkat pelayanan terhadap konsumen yaitu pengguna jasa kereta api. Tentunya konsumen ingin mendapatkan pelayanan yang baik, mulai dari pemesanan tiket hingga menjelang keberangkatan serta ketersediaan fasilitas yang penting untuk pelanggan. Namun berdasarkan pengamatan yang telah dilakukan sebelumnya, terlihat masih banyak calon penumpang yang berdiri baik untuk mengantri di loket dan menunggu kedatangan kereta api. Selain itu juga terdapat keluhan dari calon penumpang tentang kurangnya ketersediaan tempat duduk di ruang tunggu, serta terbatasnya lahan parkir yang ada. Tujuan penulisan skripsi ini adalah untuk mengevaluasi kinerja dan mendapatkan arahan untuk mengadakan perbaikan. Standar yang digunakan adalah sesuai dengan Peraturan Menteri Perhubungan No.9 tahun 2011, dari peraturan inilah didapatkan poin untuk pertanyaan kuesioner. Sedangkan untuk analisis data digunakan metode IPA dan SWOT. Data primer yang didapatkan adalah data penilaian tingkat kinerja dan tingkat kepentingan pada fasilitas dan pelayanan yang ada di Stasiun Malang Kota Baru. Dan data sekunder yang diperlukan adalah data jadwal K.A.,jumlah penumpang serta site plan stasiun. Hasil evaluasi kinerja pelayanan dan fasilitas menunjukkan tingkat kesesuaian antara kinerja dengan tingkat kepentingan sebesar 75%, artinya penumpang secara keseluruhan merasa sudah cukup puas. Namun masih terdapat beberapa atribut yang kinerjanya dirasa kurang yaitu kinerja ketersediaan tempat duduk di ruang tunggu, ketersediaan toilet, ketersediaan tempat parkir serta fasilitas penyandang cacat. Kinerja fasilitas-fasilitas ini belum memenuhi standar pelayanan minimal. Berdasarkan metode IPA dan SWOT maka didapatkan beberapa strategi untuk meningkatkan kinerja, yaitu : a) Menyediakan tempat duduk yang lebih banyak di ruang tunggu serta memperbaiki kondisi pengeras suara, b) Penambahan 2 buah toilet normal dan 2 buah toilet penyandang cacat tambahan masing-masing untuk pria dan wanita, c) Mengevaluasi kebutuhan lahan parkir untuk mengatasi kekurangan kapasitas lahan parkir yang ada sekarang, d) Khusus penumpang dengan berkebutuhan khusus, harus disediakan ramp pada setiap akses di semua fasilitas yang ada di stasiun, kemiringan maksimum ram yaitu 20%.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FT/2014/548/051405360 |
| Subjects: | 600 Technology (Applied sciences) > 624 Civil engineering |
| Divisions: | Fakultas Teknik > Teknik Sipil |
| Depositing User: | Budi Wahyono Wahyono |
| Date Deposited: | 04 Sep 2014 15:05 |
| Last Modified: | 22 Oct 2021 04:18 |
| URI: | http://repository.ub.ac.id/id/eprint/142860 |
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