Mahdias, Hammer Zoelfagar (2018) Pengembangan Aplikasi Layanan Pengaduan Masyarakat Untuk Dinas Kependudukan Dan Pencatatan Sipil Kota Pasuruan Berbasis Android. Sarjana thesis, Universitas Brawijaya.
Abstract
satunya memberikan kenyamanan kepada masyarakat dalam menyampaikan pendapat maupun keluhan yang dialami. Selama ini penanganan keluhan masyarakat di Dispendukcapil Kota Pasuruan masih menerapkan secara manual yang banyak memakan waktu, tenaga dan biaya karena masyarakat Kota Pasuruan diharuskan mendatangi Dispendukcapil Kota Pasuruan dalam menyampaikan keluhannya, sedangkan pengelolaan pengaduan oleh Petugas Administrasi di Dispendukcapil Kota Pasuruan harus mencatatat setiap aduan kemudian dibuatkan laporan pengaduan yang dapat terjadinya Human Error karena kelalaiannya dapat menyebabkan pengaduan tersebut tidak dapat diproses. Berdasarkan permasalahan tersebut maka diperlukan aplikasi Layanan Pengaduan Masyarakat berbasis Android agar dalam menyampaikan keluhan tanpa harus datang ke Dispendukcapil Kota Pasuruan, maupun disediakannya sistem informasi pengelolaan pengaduan untuk Petugas Administrasi. Pengembangan sistem ini menggunakan metode waterfall model dimana sistem diuji menggunakan metode Validation Testing dan User Acceptance Testing. Dari hasil penelitian ini menghasilkan analisis kebutuhan, rancangan, implementasi dan pengujian sistem. Hasil pengujian pada sistem ini menunjukkan bahwa sistem berjalan sesuai dengan harapan dan mampu mempermudah laporan pengaduan bagi Masyarakat Kota Pasuruan ataupun pengelolaan pengaduan bagi Petugas Administrasi.
English Abstract
The Departement of Population and Civil Registration (Dispendukcapil) of Pasuruan City is an element of the implementation of the Regional Government of Pasuruan City in providing services in the field of Population and Civil Registry to the people of Pasuruan City which is required to improve the services, one of them is provide comfort to the community in expressing opinions or complaints experienced. So far, the handling of public complaints in Dispendukcapil Pasuruan still manually apply a lot of time, energy and cost because the people of Pasuruan City are required to visit Dispendukcapil Pasuruan in complaining, while the management complaints by the Administration Officer in Dispendukcapil Pasuruan should record each complaint and then made a complaint report that Human Error may cause because its negligence may cause the complaint to be unprocessable. Based on the problem, it is necessary an application of Complaints Service Society based on Android in order to submit a complaint without having to come to Dispendukcapil Pasuruan, as well as providing a complaint management information system for Administration Officer. The development of this system using waterfall model where the system is tested using Validation Testing method and User Acceptance Testing. From the results of this study produce needs analysis, design, implementation and testing system. Test results on this system indicate that the system is running in accordance with expectations and able to facilitate reports of complaints for Pasuruan City People or management of complaints for Administration Officers.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FTIK/2018/766/051809156 |
| Uncontrolled Keywords: | E-Complaint, Sistem Informasi, Waterfall, Pemrograman Android E-Complaint, Information System, Waterfall, Android Programming |
| Subjects: | 600 Technology (Applied sciences) > 658 General management > 658.4 Executive management > 658.403 Decision making and information management > 658.403 8 Information management > 658.403 801 1 Systems |
| Divisions: | Fakultas Ilmu Komputer > Sistem Informasi |
| Depositing User: | Budi Wahyono Wahyono |
| Date Deposited: | 28 Feb 2019 03:15 |
| Last Modified: | 22 Oct 2021 04:09 |
| URI: | http://repository.ub.ac.id/id/eprint/13712 |
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