Astari, DyanieAyu (2014) Loyalitas Kerja Pegawai (Sebuah Studi Tentang Loyalitas Kerja Pegawai Tetap Dan Pegawai Outsourcing Pada Pt. Angkasa Pura I (Persero) Bandar Udara Internasional Juanda Surabaya). Sarjana thesis, Universitas Brawijaya.
Abstract
Penelitian ini dilakukan atas dasar tentang perbedaan loyalitas kerja antara pegawai tetap dan pegawai outsourcing pada PT. Angkasa Pura I (Persero) Bandar Udara Internasional Juanda Surabaya. Terdapat tiga aspek yang digunakan untuk menilai loyalitas kerja pegawai. Tiga aspek tersebut antara lain taat pada peraturan, tanggung jawab, dan sikap kerja. Disamping ketiga aspek tersebut, penelitian ini turut pula menganalisis faktor-faktor yang menjadi penghambat dan pendorong loyalitas kerja. Terdapat fenomena yang menarik mengenai loyalitas kerja yang ditunjukkan oleh pegawai pada PT. Angkasa Pura I (Persero) Bandar Udara Internasional Juanda Surabaya. Terdapat fenomena, dimana status kepegawaian yang dimiliki oleh setiap pegawai berpengaruh terhadap kualitas loyalitas kerja yang mereka tunjukkan kepada pekerjaan dan perusahaan. Dualisme sistem kepegawaian pada PT. Angkasa Pura I (Persero) Bandar Udara Internasional Juanda Surabaya ini, juga mengakibatkan munculnya kesenjangan sosial dan kesenjangan kepentingan didalam diri tiap-tiap pegawai. Hasil penelitian pada PT. Angkasa Pura I (Persero) Bandar Udara Internasional Juanda Surabaya mengenai perbedaan loyalitas kerja pegawai tetap dan pegawai outsourcing menunjukkan perbedaan yang cukup signifikan diantara keduanya. Kurangnya rasa memiliki didalam diri pegawai outsourcing mengakibatkan loyalitas kerja yang mereka tunjukkan, tertinggal cukup jauh dengan pegawai tetap. Rendahnya loyalitas pegawai outsourcing ini dipengaruhi pula oleh beberapa faktor, baik faktor dari lingkungan internal, maupun dari lingkungan eksternal disekitar mereka. Beberapa faktor seperti keluarga, interaksi sosial, serta tunjangan yang diterima dari perusahaan menjadi faktor yang memiliki pengaruh cukup besar terhadap loyalitas kerja pegawai outsourcing. Beberapa pegawai tetap juga ditemukan mulai mangalami penurunan loyalitas kerja. Faktor usia dan masa kerja memiliki efek negatif terhadap loyalitas kerja beberapa pegawai tetap ini. Perlu adanya perhatian khusus yang diberikan oleh perusahaaan kepada pegawai outsourcing. Perhatian-perhatian terhadap apa yang menjadi kendala dan harapan mereka terhadap pekerjaan dan perusahaan, akan melahirkan suasana yang nyaman dan stabil bagi psikologi mereka. Kondisi psikologis yang stabil akan melahirkan motivasi didalam diri mereka. Pemberian motivasi perlu juga diberikan kepada pegawai tetap. Meningkatnya motivasi dan harapan pegawai terhadap perusahaan, akan melahirkan semangat untuk bekerja lebih baik dan memberikan yang terbaik bagi perusahaan. Semakin baik kinerja seseorang, maka akan semakin baik pula loyalitas kerja mereka terhadap pekerjaan dan perusahaan.
English Abstract
The main issue in this research is whether of the loyalty performance differences between permanent employee and outsourcing employee at PT. Angkasa Pura I (Limited) Juanda International Airport Surabaya. There were three aspects that used to assess the employee loyalty performances. The three aspects are among others obey the rules, responsibilities, and work attitude.. besides these three aspects, this research also analyzes the factors that become an obstacle and driving employee loyalty performances. There is an interesting phenomenon regarding the loyalty performance shown by PT. Angkasa Pura I (Limited) Juanda International Airport Surabaya employees. There is a phenomenon in which the employment status of every employee affects the quality of work that they show loyalty performance to the job and the company. Dualism staffing system at PT. Angkasa Pura I (Limited) Juanda International Airport Surabaya also resulted in the emergence of social inequality and the gap in the self interest of each employee. The result of research at PT. Angkasa Pura I (Limited) Juanda International Airport Surabaya regarding loyalty performance differences between permanent employee and outsourcing employee showed a significant difference between the both. The lack of a sense of belonging within the outsourcing employees, resulting that their loyalty performance are lagging far enough with the permanent employees. That’s performance loyalty are showed by outsourcing employee is influenced by several factors, the factors derived from the internal and external environment around their. Several factors such as the family, quality of social interactions, and the benefits recived from the company being a factors that has a considerable influence for outsourcing employee loyalty performances. Some permanent employee were also found began to decline their loyalty performance. Age and working period has a negative effect for loyalty performance of this some employee’s. Need a special attention from company to their outsourcings employee. All this time, they feel like a stepchild in this company. An attentions to what the problem is and their expectation of job and company, will create a comfortable and stable atmosphere for their psychological condition. A stable and comfortable psychology will create a motivations in them. Motivation also needs to be given to the permanent employee. Increasing motivation and expectation of the employee to the company’s, will be delivered the passion for work better and provide the best for the company’s. The better performance of a person, their loyalty performance for the company also will be better too.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FIA/2014/693/051408007 |
| Divisions: | Fakultas Ilmu Administrasi > Ilmu Administrasi Publik / Negara |
| Depositing User: | Budi Wahyono Wahyono |
| Date Deposited: | 04 Dec 2014 13:00 |
| Last Modified: | 22 Oct 2021 22:18 |
| URI: | http://repository.ub.ac.id/id/eprint/116827 |
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