AgungNugroho (2009) Pengaruh kualitas pelayanan terhadap kepuasan pelanggan dan dampaknya terhadap loyalitas pelanggan PT. Telekomunikasi selular Grapari Malang. Sarjana thesis, Universitas Brawijaya.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FIA/2009/116/050901144 |
| Subjects: | 300 Social sciences > 351 Public administration |
| Divisions: | Fakultas Ilmu Administrasi > Ilmu Administrasi Publik / Negara |
| Depositing User: | Endang Susworini |
| Date Deposited: | 17 Apr 2009 09:49 |
| Last Modified: | 23 Oct 2021 09:04 |
| URI: | http://repository.ub.ac.id/id/eprint/113961 |
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