‘Ulya, EvaChoirul (2015) Penerapan Balanced Scorecard Sebagai Tolok Ukur dalam Pengukuran Kinerja (studi kasus pada RSUD dr. Wahidin Sudiro Husodo Kota Mojokerto). Sarjana thesis, Universitas Brawijaya.
Abstract
Penelitian ini bertujuan untuk mengukur kinerja RSUD dr. Wahidin Sudiro Husodo Mojokerto menggunakan metode Balanced Scorecard. Ada empat perspektif dalam pengukuran Balanced Scorecard: perspektif keuangan, perspektif pelanggan, perspektif bisnis internal, dan perspektif pembelajaran dan pertumbuhan. Penelitian ini menggunakan data primer dengan menyebarkan kuesioner kepada pasien dan karyawan RSUD dr. Wahidin Sudiro Husodo Mojokerto, dan menggunakan data sekunder termasuk laporan keuangan, jumlah pasien, dan data kehadiran karyawan, selama 2010 hingga 2013. Perspektif Bisnis Internal menunjukkan hasil yang baik, perspektif pelanggan dan perspektif keuangan menunjukkan hasil yang cukup baik, tetapi perspektif pembelajaran dan pertumbuhan menunjukkan hasil standar di bawah ini. Dilihat dari empat perspektif metode Balanced Scorecard, atas semua kinerja RSUD DR. Wahidin Sudiro Husodo Mojokerto cukup baik.
English Abstract
This research aims to measure the performance of RSUD dr. Wahidin Sudiro Husodo Mojokerto using the balanced scorecard method. There are four perspectives in a balanced scorecard measurement: financial perspective, customer perspective, internal business perspective, and learning and growth perspective. This research uses primary data by spreading questionnaires to patients and employees of RSUD dr. Wahidin Sudiro Husodo Mojokerto, and using secondary data including financial statements, the number of patients, and employee attendance data, during 2010 through 2013. Internal business perspective shows good result, customer perspective and financial perspective show quite good result, but learning and growth perspective shows below standard result. Seen from four perspectives of balanced scorecard method, over all performance of RSUD dr. Wahidin Sudiro Husodo Mojokerto is good enough.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FE/2015/145/051502449 |
| Subjects: | 600 Technology (Applied sciences) > 657 Accounting |
| Divisions: | Fakultas Ekonomi dan Bisnis > Akuntansi |
| Depositing User: | Budi Wahyono Wahyono |
| Date Deposited: | 26 Mar 2015 13:54 |
| Last Modified: | 28 Oct 2021 07:11 |
| URI: | http://repository.ub.ac.id/id/eprint/107715 |
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