Putra, Arief Rino Wahyu (2019) Evaluasi dan Perbaikan Antarmuka Aplikasi e-TPT KPP Pratama Malang Utara Menggunakan Pendekatan Human-Centered Design (HCD). Sarjana thesis, Universitas Brawijaya.
Abstract
KPP Pratama Malang Utara mempublikasikan aplikasi e-TPT KPP Pratama Malang Utara untuk meningkatkan kualitas pelayanan kantor terhadap Wajib Pajak. Aplikasi e-TPT dikembangkan untuk mempemudah pelayanan terkait pengambilan nomor antrian, melacak berkas, konsultasi online, dan informasi persyaratan dan permohonan. Namun, aplikasi ini masih terdapat permasalahan terkait usability yang dilaporkan pengguna, seperti tombol simpan pada pengaturan tidak berfungsi, dan konten yang tidak sesuai dengan title menu. Penelitian ini bertujuan untuk melakukan evaluasi dan perbaikan antarmuka aplikasi e-TPT dengan pendekatan Human-Centered Design (HCD). HCD merupakan pendekatan untuk mengembangkan sistem interaktif yang bertujuan membuat sistem dapat bermanfaat dan berguna dengan memfokuskan pengguna kedalam proses pengembangan. HCD memiliki empat tahapan, tahapan pertama adalah understanding and specifying the context of use, hasil yang didapat adalah karakteristik pengguna berstatus wajib pajak. Tahap kedua specifying the user requirements, dilakukan evaluasi aplikasi dengan metode usability testing yang bertujuan untuk mengetahui permasalahan usability pada aplikasi. Usability testing menggunakan lima aspek dari Nielsen yaitu Learnability, Efficiency, Memorability, Errors, dan, Satisfaction. Pada aspek Satisfaction digunakan kuesioner System Usability Scale. Hasil Evaluasi awal aspek learnability mendapatkan 51,25%, aspek efficiency 46,22%, aspek errors 30,08%, aspek memorability pada segi waktu meningkat 45% dan segi jumlah tap 39,2% dari pengujian awal, dan pada aspek satisfaction 40,5%. Evaluasi awal didapatkan 11 permasalahan dari observasi, 14 permasalahan dari wawancara, dan digabungkan mendapatakan 9 permasalahan. Tahap ketiga adalah producing design solutions, hasil tahap ini adalah information architecture, low-fidelity, high-fidelity, dan prototype untuk menyelesaikan masalah pada tahap sebelumnya. Pada tahap terakhir evaluating the design menggunakan usability testing dan kuesioner SUS, dan mendapatkan hasil lebih baik dari desain awal. Hasil aspek learnability mendapatkan 100%, efficiency 100%, errors 0%, memorability dari segi waktu mengalami peningkatan 49.05% dan jumlah tap 20.7%, satisfaction 78%. Perbandingan hasil desain awal dan desain solusi adalah desain solusi lebih memberikan dampak yang baik terhadap aspek usability pengguna.
English Abstract
KPP Pratama Malang Utara published the application of e-TPT KPP Pratama Malang Utara to improve the quality of office services to taxpayers. the e-TPT application was developed to facilitated the services and related to retrieving queue numbers, tracking files, online consultations, and information on requirements and petition. however, this application still had usability related problems reported by users, such as the save button in the settings when it doesn’t work, and content that does not match with the title menu. The purpose of this study are evaluate and improve the e-TPT application interface with the Human-Centered Design (HCD) approach. HCD is an approach to developing interactive systems that aim to make the system useful by focusing users into the development process. hcd has four stages, the first stage are understanding and specifying the context of use, the results obtained at this stage are the characteristics of taxpayers. the second stage is specifying the user requirements, evaluating the application using the usability testing method which aims to identify usability problems in the application. Usability testing uses five aspects of Nielsen, it calls learnability, efficiency, memorability, errors, and, satisfaction. In the satisfaction aspect, the system usability scale questionnaire was used. The results of the initial evaluation of the learnability aspect had received 51.25%, efficiency aspects 46.22%, aspect errors 30.08%, memorability aspects in terms of time increased by 45% and in terms of number of tapes 39.2% from initial testing, and aspects of satisfaction 40,5%. The initial evaluation found 11 problems from observations, 14 problems from interviews, and combined with 9 problems. the third stage is producing design solutions, the results of this stage are information architecture, low-fidelity, high-fidelity, and prototypes to solve the problems in the previous stage. the last stage evaluating the design usability testing and sus questionnaire, and getting better results from the initial design. the results of the learnability aspects get 100%, efficiency 100%, errors 0%, memorability in terms of time increases 49.05% and the number of tap 20.7%, satisfaction 78%. Comparison of the results of the initial design and solution design is a design solution that has a better impact on the usability aspects of the user.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FILKOM/2019/366/051905684 |
| Uncontrolled Keywords: | Usability, Usability Testing, HCD, Aplikasi e-TPT, Kuesioner SUS, Prototype. |
| Subjects: | 000 Computer science, information and general works > 005 Computer programming, programs, data > 005.4 Systems programming and programs > 005.43 Systems programs > 005.437 User interfaces > 005.437 682 User interfaces (Programs for specific operating sytems) |
| Divisions: | Fakultas Ilmu Komputer > Sistem Informasi |
| Depositing User: | Endang Susworini |
| Date Deposited: | 24 Aug 2020 06:51 |
| Last Modified: | 24 Aug 2020 06:51 |
| URI: | http://repository.ub.ac.id/id/eprint/171606 |
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