Dirgantari, Ivasty (2018) Optimalization of Supervision “Ombudsman Republik Indonesia” in The Implementation of KTP-electronic service in Indonesia (Study in Ombudsman Republik Indonesia). Sarjana thesis, Universitas Brawijaya.

Indonesian Abstract


English Abstract

This research was conducted on the basis of the many criticisms of the public on the provision of KTP-electronic services in Indonesia which in providing services to the public less professional and feel the high levy of unofficial, lack of certainty of time, delayed and unsuccessful service given. How to optimize the supervision made by the Ombudsman of the Republic of Indonesia as an independent external supervisory institution against the providers of KTP-electronic services in Indonesia overcome the maladministration problems that harm many surrounding communities. Supervision of a service provider is necessary. Because people always expect the implementation of good and fair public services and other products and services of quality. It's just that in practice, these expectations can not always be met by the government. Until now there are still many cases of public services that are far from the expectations of society. Even at the most critical level, people even question the existence of the state in providing public services to the public. This research uses descriptive research type with the qualitative approach with focus restriction which refers to the result of field research which is correlated and analyzed in accordance with supporting theories about the optimization of supervision in the implementation of KTP-electronic services in Indonesia. the focus of which is 1. Technical Supervision a. Direct Supervision, b. Indirect Supervision, 2. Follow-Up 3. Reduced Public Demands on Government also supporting and obstacle factors that are analyzed based on stories submitted by informants. The research data was obtained through interviews and field documentation. The data analysis used is data analysis in Creswell's opinion. The results of this research indicate that the optimization of supervision by the Ombudsman of the Republic of Indonesia as an external supervision body towards the providers KTP-electronic services in Indonesia has not had a big impact felt by the community users of KTP-electronic services. Good supervision results in a corrective action as the ultimate form of control, but a corrective action will not proceed according to the line in the absence of supervision therein. An supervision is said to be important because without proper supervision will certainly result in a less than the satisfactory goal. The higher level of public demand for the providers of KTP-electronic services in Indonesia shows that the supervision of the Ombudsman of Republic of Indonesia as an external supervisory agency is less than optimal.

Other Language Abstract


Item Type: Thesis (Sarjana)
Identification Number: SKR/FIA/2018/372/05185803
Uncontrolled Keywords: Optimalization, Supervision, Ombudsman of Republic of Indonesia
Subjects: 300 Social sciences > 352 General considerations of public administration > 352.8 Public administration of general forms of control
Divisions: Fakultas Ilmu Administrasi > Ilmu Administrasi Publik / Negara
Depositing User: Budi Wahyono
URI: http://repository.ub.ac.id/id/eprint/166002
Ivasty Dirgantari.pdf
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