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Rohmah, Virda Aulia (2018) The Role of Transportation Department in Improving Public Service of Urban Transport (Study at Transportation Department of Malang). Sarjana thesis, Universitas Brawijaya.

Indonesian Abstract

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English Abstract

Population growth in Indonesia has an impact on increasing mobilization needs, one of it is Malang. The need for mobilization has provided by local government of Malang in providing urban transport that uses by society. But nowadays urban transport is decreasing of interest since the existing online transport which offers its excellent service. Online transport that chooses by Malang societies found a lack of public services in urban transport. This was requiring the role of department transportation at improving public service in urban transportation which currently decreasing of interest. From the role has found several definite factors that had become supporters and inhibitors in improving public services. This research aimed to describe and analyze the role of department transportation of Malang as regulator, facilitator, and evaluator in improving public service of transportation. This is descriptive research with a qualitative approach which describes a certain phenomenon that was happened in Malang and using descriptive analysis by Miles, Hubberman and Saldana. Transportation Department of Malang improve public service of urban transport in active and integrated even though found some obstacles that made some roles still not optimal. As regulator, the Transportation Department good in made a temporary regulation that applied to overcome the problems faced by urban transport due to the emergence of online transportation and become less optimal in regulations. The other hand, Transportation Department of Malang do a great job by providing mediation in solving problems between urban transport and transport online. Transportation Department of Malang conducts periodic evaluations and build some innovations for improving public service in the evaluation results. To fix all problem Transportation Department of Malang can do a maximum role as a regulator by ensuring the implementation of Law and Ministerial Regulation which still wide violated by online transports. Another thing, as facilitator Transportation Department of Malang can change the system of urban transport without pursuing deposit. Transportation Department of Malang can give a comprehensive and real implementation of innovation that obtained during periodic evaluation result.

Other Language Abstract

UNSPECIFIED

Item Type: Thesis (Sarjana)
Identification Number: SKR/FIA/2018/486/051807123
Uncontrolled Keywords: The Role of Transportation Department, Public Service, Urban Transport
Subjects: 300 Social sciences > 388 Transportation > 388.4 Local transportation
Divisions: Fakultas Ilmu Administrasi > Ilmu Administrasi Publik / Negara
Depositing User: soegeng
URI: http://repository.ub.ac.id/id/eprint/162705
Text
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